HOW LONG DOES DELIVERY TAKE?
Delivery Option | Delivery Times | Delivery Costs |
---|---|---|
UK Saver Delivery | 3 – 5 working days | R80.00 |
UK Next Day | Next Day delivery if ordered before 10PM | R150.00 |
Choose A Delivery Date* | Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) | R50.00 |
Click & Collect | 2 – 3 working days | R99.00 |
PLT Royalty Delivery* | Delivered within 48 hours | R99.99 |
Standard International | 12 working days (Excludes Sat/Sun) | R79.99 |
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?
If you’re missing part of your order, it’s possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.
DO YOU DELIVER TO PO BOXES & BPFO ADDRESSES?
DISPUTED DELIVERY
If you wish to dispute delivery of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.